COVID-19 Updates

Service Update: June 19, 2020

General COVID-19 Protocols– All Areas at Burrowing Owl Estate Winery

  1. We ask that you maintain physical distancing of at least 6 feet between yourself, staff and other guests during your visit. You will notice markers and signage on our floors.
  2. We have increased the number of hand hygiene stations available for your use.
  3. Canadian Public Health officials recommend the use of a non-medical face covering for all Canadians. You will notice our staff wearing masks during your visit, and we ask that you consider doing the same. 
  4. Washrooms and other high touch areas will be sanitized frequently throughout each day.
  5. We have installed “traffic” arrows to indicate traffic flow, as well as social distancing circles, on the floor.
  6. We have installed plexiglass “sneeze-guards” at the front desk, and in our Wine Shop.
  7. Our staff has committed to a culture of health and safety and will not come to work if feeling ill and/or experiencing any symptoms of COVID-19.
  8. Please do not visit if you have traveled outside of Canada within the past 14 days. 
  9. Please do not visit if you are sick or experiencing any symptoms of COVID-19 including but not limited to fever, dry cough, tiredness. We look forward to seeing you when you feel better.

The Wine Shop – 

We are now open for Wine Tastings 7 days a week between 10am – 6 pm.  Tastings are by appointment.

In addition to the General protocols listed above:

  1. Wine tastings are $5 per person to taste 5 current vintage wines, with proceeds going to support the Burrowing Owl Conservation Society.
  2. Tastings are by appointment with walk-ins accepted if space and time permit. Call 1-877-498-0620 x1 to make an appointment or go online to www.burrowingowlwine.ca.
  3. Maximum of 21 guests are permitted in the Wine Shop at any given time, to ensure optimal physical distancing between guests. This number includes children, as well as anyone in the shop who is not tasting wine.
  4. We will be collecting the name and number of 1 person in each group for Interior Health Region’s contact tracing protocol.
  5. We have installed “traffic” arrows to indicate flow within the Shop, as well as social distancing circles, on the floor.

The Sonora Room Restaurant –

The Sonora Room is now open for Lunch and Dinner 7 days a week. Take-out with curbside pick-up is also available.

In addition to the General protocols above:

  1. Reservations are required to avoid disappointment, as we are operating at 50% of our normal occupancy. Visit OpenTable.ca.
  2. Maximum of 24 guests are permitted inside the Sonora Room Restaurant, with 32 outside on the patio, to ensure optimal physical distancing.
  3. We will be collecting the name and number of 1 person in each group for Interior Health Region’s contact tracing protocol.
  4. We have adjusted our service protocols to limit server contact with guests. Water, wine, and other beverages will be left for you and your guests to pour as desired, and meals will be set down on an extra table for you to pass among your group.
  5. We have increased the number of hand hygiene stations.

The Guest House – 

In addition to the General protocols above:

  1. Guest House check in time is 4:30 pm, and check out time is 10:30 am.
    • This is due to the extended time it will take to fully clean and sanitize guest rooms between guests, under the BC Hotel Association’s recommended COVID-19 sanitization protocols.
  2. Housekeeping staff will NOT enter your room during your stay for any reason including tidies, and/or housekeeping. If you would like extra towels, linens, supplies or toiletries, please call our front desk at extension 500, and these will be delivered to the tray outside your door.
  3. Breakfast will be delivered to you for in-room dining each morning. You will be asked to make your breakfast selection upon check in.
  4. High-touch surfaces such as door knobs, railings, counter tops, etc. will be sanitized regularly during your stay.
  5. Our hot tub will be closed for the remainder of 2020.
  6. The outdoor pool is open between the hours of 7:00 am and 10:00 pm. Pool deck chairs have been situated with a minimum 6 feet distance between chairs and we ask that you refrain from moving them. When you leave the pool deck, please be sure to take all possessions including pool towels with you to the Guest House. Used green pool towels can be deposited into the bins at the pool deck entrance.

 Shop Online – Always Open!

  1. Click here for current availability.
  2. Please note that courier companies delivering our wines, are experiencing high demand due to increased online shopping. As a result, wine delivery may be delayed by 2 – 4 business days

Call us at 1-877-498-0620 x 1 for more information, check our Facebook page daily, and check back to this page which will be updated when the COVID-19 situation changes. Thank you to all of our guests and staff for your ongoing support, and for your understanding during these unprecedented times.

The Wyse Family
Owners of Burrowing Owl Estate Winery